Amazon Fresh SQL Database
Designed and developed a relational database using MySQL to model Amazon Fresh operations and surface business insights.
ER DiagramNormalizationJoinsSubqueriesWindow FunctionsBusiness Insights
MySQLSQLWorkbench
Open to new opportunities
Richard G
Turning Data into Business Decisions Through Analytics and Operational Excellence.
I am a Business Analyst with experience in operations, MIS reporting, and business process improvement. I leverage Excel, SQL, Power BI, and business analytics to transform operational data into actionable insights, streamline workflows, and support informed business decisions.
Bengaluru
About Me
A bit about my background
I am a Business Administration graduate based in Bengaluru with hands-on experience in operations, escalation management, and business reporting.
I enjoy solving business problems using data, analytics, and process improvement.
Through practical projects in SQL, Excel, Power BI, and Business Analytics, I continuously build solutions that improve reporting, streamline operations, and support business decision-making.
I am currently seeking opportunities as a Business Analyst, MIS Reporting Executive, or Operations Support professional.
Quick facts
- Business Administration graduate
- Based in Bengaluru, India
- Data-driven problem solving
- Operations & MIS reporting focus
Skills
What I bring to the table
A blend of analytical tools, operational know-how, and communication skills that turn raw data into business outcomes.
Business Analysis
- Requirements Gathering
- Business Documentation
- Process Mapping
- KPI Tracking
- Data Reporting
Tools
- Excel
- SQL
- Power BI
- Google Sheets
- PowerPoint
Operations
- MIS Reporting
- Risk Investigation
- Escalation Management
- Operational Reporting
Soft Skills
- Problem Solving
- Analytical Thinking
- Stakeholder Communication
- Communication
- Teamwork
Experience
Where I have worked
Hands-on roles in operations, escalation management, and business development.
January 2025 – October 2025
Swiggy
Customer Support & Escalation Executive
- Managed 50+ customer escalations daily.
- Prepared MIS reports.
- Identified operational process gaps.
- Maintained audit-ready documentation.
- Worked with cross-functional teams.
- Maintained SLA compliance.
2024
Technocitta
Business Development Intern
- Lead generation
- Client communication
- Requirement gathering
- Business development support
Projects
Selected work
A collection of data and business analysis projects spanning databases, dashboards, and strategic case studies.
Regional Sales Dashboard
Created an interactive Excel dashboard for regional sales analysis with dynamic KPIs and clean visual reporting.
Pivot TablesChartsConditional FormattingKPI DashboardData Cleaning
Microsoft Excel
Nykaa Business Analysis
A business strategy and market research case study covering competitive positioning, customer behavior, and revenue models.
SWOTCompetitive AnalysisCustomer AnalysisRevenue ModelStrategic Recommendations
Business AnalysisPowerPoint
Certifications
Credentials & continuous learning
Business & Marketing Analytics with AI Tools
GUVI2026
IIT Madras Incubated
Resume
My resume at a glance
A snapshot of my experience, skills, and education. Download the full PDF for the complete picture.
Richard G
Business Analyst · MIS Reporting · Operations & Risk
Contact
Bengaluru
richardpeater2004@gmail.com
+91 6366258094
Profile
I am a Business Analyst with experience in operations, MIS reporting, and business process improvement. I leverage Excel, SQL, Power BI, and business analytics to transform operational data into actionable insights, streamline workflows, and support informed business decisions.
Core Skills
- MIS Reporting
- SQL · Excel · Power BI
- Business Analysis
- Operations & Risk
Experience
- Swiggy — Escalation Exec.
- Technocitta — BD Intern
Business & Marketing Analytics with AI Tools — GUVI (IIT Madras Incubated)
Download my resume
Get the full PDF with my complete experience, skills, education, and project details. Ready to share with hiring teams.
Download ResumeRequest via contact formContact
Let's work together
Have a role, a question, or just want to connect? Send a message and I'll get back to you.
Contact details
Reach out through any of the channels below — I usually respond within a day.